BDUK Hubs evaluation: connectivity outcomes in libraries - GOV.UK
www.gov.uk
Sept. 12, 2026, 4:01 a.m.
Building Digital UK (BDUK) commissioned Belmana and GC Insight to evaluate the economic impact of its Hub intervention, which connected remote public buildings including schools, surgeries, and libraries to gigabit-capable broadband through the Rural Gigabit Connectivity Programme and Project Gigabit. The evaluation focused specifically on Library Hubs and identified several critical findings. Operational benefits emerged as the most immediate and measurable outcomes, with qualitative evidence demonstrating time savings, improved service continuity, and efficiency gains. The study revealed that enhanced connectivity functions as a critical enabler for expanded library services, including digital public service access, digital inclusion support, and employment-related activities. However, service-level impacts proved conditional on complementary factors such as staff capacity, volunteer support, and structured digital inclusion programmes. Libraries demonstrated significant value as access points for digital public services, reducing barriers to online transactions and potentially decreasing pressure on alternative service channels. The intervention expanded libraries' economic participation role by enabling job searching, remote working access, and online opportunities for those lacking home connectivity. Community-level impacts, including health navigation support and partnership-based service delivery, were identified as broader yet more diffuse benefits.