The term ‘customer-centricity’ was coined in 1954 by management consultant Peter Drucker who stated: “It is the customer who determines what a business is, what it produces, and whether it will prosper”. (1) Essentially, this is a strategy and business culture that focuses on creating the best experience for the customer to build brand loyalty. Customer-centric businesses put the customer at the centre of their philosophy, operations and ideas. They believe that their customers are the primary reason they exist, and they use every means at their disposal to keep them satisfied.Customer-Obsession, on the other hand, is a more recent concept. It refers to being hyper-focused and consistently listening to customers in real-time to enhance their experiences. It revolutionises the way businesses think about customer relationships and can require a mind shift in the way brands perceive their customers.

Notre dispositif utilise une pile à combustible qui exploite les électrons présents dans le sol pour générer de l’électricité. Dans le sol, il y a toute une économie circulaire où les nutriments sont constamment réapprovisionnés par les plantes qui sécrètent des substances organiques, ou par les engrais qui fournissent de l’énergie à la terre. Il y a donc des matières organiques que les microbes convertissent en électrons libres. Nous avons donc conçu un dispositif qui capture ces électrons libres sur une électrode et, avec une autre, nous créons un environnement électrochimique approprié pour les conduire à circuler à travers un fil et ainsi pouvoir recharger une batterie. Nous avons un prototype que nous allons adapter pour des applications terrain et pour le tester.

Après un – éphémère - regain d’activité post-covid, le secteur automobile connait un gros coup de frein en cette année 2024. Pour une partie des sous-traitants des constructeurs, c’est une période particulièrement critique. Avec, à la clef, l’annonce de cessations d’activités, de fermetures de sites et de licenciements. Quels sont les leviers pour ces incontournables du secteur pour sortir de cette crise ?

The Amazon Sustainability Accelerator launched in 2022. It has since supported more than 40 start-ups across the UK and Europe – claiming to have provided over £1 million (€1,196,560) in grants and credits, increased the business’ on-average increase sales by 700%, and helped them raise over £15 million (€17,948,905) to date.

Le maïs transformé, ramolli par l'humidité de la grotte, a en effet créé un environnement idéal pour la vie microbienne et les champignons, explique l'équipe. Les grillons des cavernes, les acariens, les araignées et les mouches ont pu très vite organiser un réseau alimentaire temporaire, puis disperser les nutriments dans les différents espaces de la grotte.

Democratic socialists frequently laud the Nordic countries as examples of the success of progressive taxation, generous welfare states, and powerful labor unions. Free marketers have responded by pointing out that not only did these countries get rich long before these policies were implemented, but they also have as much regulatory flexibility as the United States, according to World Bank data. However, we should also point to countries that embraced so-called neoliberalism as a means to getting richer and reducing poverty. It turns out that this strategy has been proven to work and these areas of Europe have living standards that are just as high, if not higher, than that of the Nordics. Here, we’ll look at three examples.

Pour cela, ce petit génie en herbe a élaboré une formule chimique composée d’acide salicylique, d’acide glycolique et de trétinoïne, qui favorise l’activation de cellules indispensables au bon fonctionnement du système immunitaire et à la détection d’agents pathogènes potentiels. Il a ensuite ajouté ce mélange à une nanoparticule à base de lipides afin qu’elle ne se dissolve pas avec la mousse du savon et puisse pénétrer la peau.

With 380MM MAUs, Roblox probably counts more players than the entire AAA gaming ecosystem, is more played than Disney+ is watched, and is starting to rival smaller social networks in scale. But Roblox has yet to profit. How can it become a business comparable to its operating scale?

Entre 2001 et 2019, plusieurs cas d’hypokaliémie liés à une consommation excessive de cola ont été rapportés dans la littérature par des médecins britanniques, sud-coréens, américains, grecs, turcs et belges, chez des patients présentant des symptômes musculaires et neurologiques plus ou moins sévères.

Transcripts capture the real-life perspectives, experiences, and nuances that you need to understand in order to make smart decisions. With a verbatim record, you can thoroughly examine everything that was discussed and zero in on the key takeaways. While quantitative data provides important metrics, qualitative data adds depth, context, and human perspective to decision-making, especially when analyzed using AI tools for interview analysis.

Développé par la start-up Mindely, cet interviewer IA intervient lors des premiers tours des études de cas, si chronophages pour les consultants qui les prennent d’habitude en charge.

In 2014, rumors started to circulate that Apple was developing a self-driving autonomous car to compete with Tesla. At the end of February 2024, rumors circulated that Apple was shutting down “Project Titan,” its car program. According to multiple media outlets, the only logical conclusion from the project’s death is that this decision signals the beginning of the end of Apple. As much as I enjoy hyperbole and unnecessary drama, the truth is far more mundane. The decision was just another day in the life of an innovation.

What’s often overlooked is that employee resistance to change is most likely due to the emotions behind the change, not the change itself. And in examining those emotions, the late Carl Frost offered four key questions that people ask themselves when they’re being asked to change. The answers to these questions determine their excitement, or resistance, to change.

There remains a large gap between aspiration and reality. Gartner estimated that 85% of big data projects fail. There have also been embarrassing snafus, such as when Dow Jones reported that Google was buying Apple for $9 billion and the bots fell for it or Microsoft’s Tay chatbot went berserk on Twitter. Here’s how to transform the potential of AI into real results.

ChatGPT, intégré à la plateforme logicielle de l’ordinateur, joue un rôle d’assistant. Il propose des réponses contextuelles aux messages reçus, simplifiant ainsi l’interaction pour les utilisateurs. Cette fonctionnalité rappelle les suggestions automatiques de Gmail. Pour Mark, cette technologie a été une véritable bouée de sauvetage. Bien que ChatGPT ne nécessite aucun changement matériel sur l’implant, les mises à jour logicielles permettent d’intégrer différentes IA, rendant le système adaptable et évolutif.

Unilever has revised its goal to halve virgin plastic consumption by 2025, shifting the target to one-third by 2026. This is feared to result in a further 100,000 tons of fresh plastic being produced every year and has sparked backlash – yet others have defended the move as a realistic decision.

Brand names can be used to hold plastic companies accountable for their items found polluting the environment: [...] 50% of items were unbranded, calling for mandated producer reporting. The top five brands globally were The Coca-Cola Company (11%), PepsiCo (5%), Nestlé (3%), Danone (3%), and Altria (2%), accounting for 24% of the total branded count, and 56 companies accounted for more than 50%. There was a clear and strong log-log linear relationship production (%) = pollution (%) between companies’ annual production of plastic and their branded plastic pollution, with food and beverage companies being disproportionately large polluters.

Mark, a 64-year old man with amyotrophic lateral sclerosis (ALS), successfully used his direct thoughts to control the cursor on the Apple Vision Pro when he played Solitaire, watched Apple TV and sent text messages using the Synchron brain computer interface, hands-free. Mark is otherwise unable to use the Apple Vision Pro due to the loss of function of his upper limbs. Apple Vision Pro requires hand gestures to make item selections.

When we think about what microbes do, the first thing that comes to mind is that they help with digestion and energy metabolism. More recently, we've seen a correlation between the loss of gut microbiome diversity and the obesity pandemic across this country and across the world.

What if I told you that the evolution of television could learn a trick or two from the bustling, eclectic world of a flea market? It might seem like a stretch at first but consider this analogy: individuals with unused items at home lacking proper use and storage turn to flea markets. They package or repurpose their products to fit better the potential buyers’ needs, display them, and, if marketed well, sell them to make a profit instead of letting them gather dust.