Dark patterns under scrutiny: Why digital trust must be designed into consumer journeys
kpmg.com
Oct. 9, 2026, 9:52 a.m.
India's rapidly expanding digital economy has transformed consumer purchasing through websites and applications designed for convenience and personalization. However, these same design strategies can manipulate users into unintended actions through practices known as "dark patterns," including undisclosed charges, pre-selected options, artificial scarcity messaging, difficult cancellation processes, and design elements that artificially emphasize certain choices. Once considered merely a user-experience ethics issue, dark patterns have escalated into a regulatory concern, making fair digital design a critical business priority across e-commerce, travel, financial services, insurance, healthcare, and technology sectors. India's Central Consumer Protection Authority has recently taken enforcement action against multiple digital platforms, imposing penalties and mandating practice corrections for deceptive designs. The 2023 Guidelines for Prevention and Regulation of Dark Patterns define these as deceptive UI or UX interactions that mislead users into unintended actions. While digital features like prompts and personalized recommendations serve legitimate purposes, concerns arise when designs obscure important information, manufacture false urgency, or impede informed decision-making and service cancellation. This regulatory scrutiny directly impacts brand perception and organizational reputation, making compliance essential for platforms operating in India.